We are sorry that you are not completely satisfied with your purchase from us. Our top priority is making sure you are happy with your products. Therefore, we want to offer you a smooth and stress-free return process.
refund policy
We accept returns within 30 days from the date of purchase. Please note that items must be unused, undamaged and in their original packaging to qualify for a return.
How does the return work?
Contact:
To initiate a return, please contact our customer service via our contact page or send us an email. Please include your order number and the reason for the return. Our team will respond to you within 24 hours with next steps.
Prepare return:
Once your return has been approved, you will receive detailed instructions on how to pack the items. Make sure the products are packed securely to avoid damage in transit. We recommend that you use the original box and packing material for the return. Please enclose this completed return form with the shipment: To the return form
Complete return:
Attach the return label to the package as directed in the instructions. This enables your return to be processed quickly and smoothly. Send the package to the address given to you. Please note that return shipping costs are your responsibility.
Refund or exchange:
Once we have received and inspected your return, we will email you to update you on the status of your refund or exchange processing. In the event of a refund, the amount will be returned to the original payment method. In the event of an exchange, we will endeavor to send you the desired product, if available.
Important instructions
Please retain proof of postage of your return until processing is complete. We encourage you to choose a shipping method that offers tracking and insurance to ensure the return reaches us safely. In the case of damaged, defective or incorrectly delivered items, please contact us immediately for a speedy solution.
We thank you for your trust in wesmartify and for your understanding regarding our returns process. Our team is at your disposal to answer your questions and to help you with the return.
